Who to contact and when?
Birmingham Buddhist Centre Landline Between 09:00 and 17:00 Weekdays only
📞 0121 449 5279 (Use during standard working hours)
Out of Hours Emergency Between 17:00 and 09:00 weekdays, and contact at weekends
📞 0121 269 51 54 this is for emergencies only (see below)
Gas Emergency Any Time Day or Night
Cadent 📞 0800 111 999 (24/7) If you smell gas or suspect a gas leak
CALL THIS NUMBER IMMEDIATELY
Not for general boiler issues
Maintenance Email Any Time
BBC Maintenance Team
📧 maintenance.bbcteam@gmail.com For reporting maintenance issues. Ideal for all non-urgent repair reporting
What is an emergency?
An emergency is something that could not have been foreseen, and which could cause serious damage to the property; therefore, it cannot wait until the next day to report.
For example:
● Fire: call 999 immediately
● If you smell gas or detect a gas leak, call Cadent on 0800 111 999
● Severe leaks, burst pipes, water coming through the ceiling, or a ceiling fitting.
● Loss of electrical power or lights throughout your home
● Blockage of your only toilet
● Loss of heating or hot water, especially in the winter months
● Broken windows or doors following a break-in, or that you cannot secure
● Sewer backup and flood
● Leaking roof severe
What is not an emergency
● Burnt-out lightbulbs or fixture
● Dripping taps, running water in the toilet
● Noise complaint
● Minor leaks